We will accept payments by telephone (“Telephone Payments”). If you would like to pay by telephone, please contact us by calling 01404 819098
If there has been an unauthorised Telephone Payment from your bank account (including but not limited to an over-payment) to us, you must notify us immediately and in any event within 60 days of the unauthorised payment being made. Please note that we may not be liable if you take longer than 60 days from the date of the unauthorised Telephone Payment to notify us provided that we can demonstrate that we could have avoided any losses if you had notified us in a timely manner.
We recommend that you regularly monitor your account to identify any unauthorised Telephone Payments that may have been made.
To notify us if you believe that there has been an unauthorised Telephone Payment by you to us please write to: Family Law and Mediation Limited, East Devon Business Centre, Heathpark Way, Heathpark, Honiton, Devon EX14 1SF.
Upon our receipt of your notification in accordance with the paragraph above, we will investigate the matter and notify you within 30 days following receipt of your notice the results of our investigation. If we have made an error, we will correct it promptly by re-crediting your account. If we determine that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If we discover a processing error we will rectify that error within 30 days of the conclusion of our investigation and notification to you in accordance with the paragraph above. If the error has resulted in you paying more money than you authorised we will refund you the unauthorised amount.
Family Law and Mediation Limited use reasonable endeavours to ensure our transaction process is safe and that your personal information is secure. Payment on-line can be made from the following credit or debit cards: Mastercard, Visa and Maestro.
Family Law and Mediation Limited request authorisation for payment as soon as you submit your card details.
Governing law and jurisdiction; this legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.